Refund policy

If you are unhappy with your purchase for any reason, please contact us at support@alphayusa.com. We are happy to issue a product refund for any unopened product purchased within the past 30 days. 

Refund or exchange requests must meet the following conditions:

• Customer must contact Alphay USA to request a Return Merchandise Authorization (RMA) prior to returning the product for refund or exchange. The customer is responsible for return shipping fees.
• To be accepted, products must be unopened and all safety seals must be intact. Disqualified product will be returned to the customer at the customer’s expense or will be discarded after 15 days.
• All returns or exchanges are subject to a 5% processing fee per order. Shipping will not be refunded.
• We are unable to offer any refunds for products returned to us past 30 days from the purchase date

Undeliverable Shipments - If a shipment is returned as Undeliverable, Alphay USA will issue a full-refund minus shipping and a 5% processing fee. If the customer wishes to have the order reshipped, additional shipping fees apply.

Refused Shipments - Refused shipments will be treated as a request for a refund and are subject to a 5% processing fee per order. Shipping will not be refunded.